1. Introduction
Welcome to Freeze Dry UK Ltd. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.freeze-dry.uk
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following personal data:
- Personal details (e.g., name, email, phone number) when you contact us or place an order.
- Billing and shipping information for order processing.
- Account details if you create an account with us.
- Technical data (e.g., IP address, browser type, cookies) for website performance and security.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders.
- To provide customer support.
- To send order confirmations, updates, or marketing emails (if consented).
- To improve our website, services, and user experience.
- To comply with legal or regulatory obligations.
4. Data Sharing & Third Parties
We do not sell or rent your personal data. However, we may share it with:
- Service providers (e.g., payment processors, delivery couriers).
- Legal authorities, if required by law.
- Marketing platforms, only if you have given consent.
5. Data Security & Retention
We implement strict security measures to protect your data. Personal data is stored securely and retained only for as long as necessary for legal, tax, or business purposes.
6. Your Rights Under UK GDPR
Under UK GDPR, you have the right to:
- Access, update, or delete your personal data.
- Object to or restrict processing.
- Withdraw consent for marketing communications.
- Request data portability.
To exercise these rights, please contact us at ricky@freeze-dry.uk
7. Cookies Policy
Our website uses cookies to enhance your experience. You can manage your cookie preferences via your browser settings. For more details, see our [Cookie Policy].
8. Updates to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: ricky@freeze-dry.uk
📍 Address: Wales, UK